Not offered is not a failed download
Tesla rolls updates out in stages. Advanced applies to your configuration and region; it does not reserve a queue position. Tesla does not send individual updates on request.
Read the related checksTesla software · Troubleshooting
Update installed, feature missing? Check these five things
A missing feature does not by itself mean an update failed. Check the build, computer, country and phone app in order.
Short answer
Check in this order: your exact build, your infotainment computer (AMD or Intel), your driving computer (HW3 or HW4), your country, and your Tesla app version. If one does not match, the update alone will not bring the feature. If everything matches, open the release notes in the car and follow their settings path; contact Tesla Support if it remains unresolved.
Find your next check
Use the hardware-check guide if you do not know a field. No VIN required. Nothing is sent or saved by this tool.
Find the stage before troubleshooting
An offer, a download and an installation are separate states. Read the Software screen, check the vehicle’s Wi-Fi for downloads and follow the in-car instructions for installation. Do not attempt to drive during installation.
Read the related checksMatch the exact prerequisites
Compare the full build number, infotainment processor, driving computer, country and phone-app version with the feature’s source. Model and year alone are insufficient. A matching checklist still does not confirm activation on your car.
Read the related checksUse country-specific Tesla information
A tracker installation or a hardware badge does not establish regulatory approval, purchased entitlement or activation. Read Tesla’s current information for your country and the release notes in your vehicle. This tool cannot certify FSD eligibility.
Read the related checksHardware, market and installation all matter
A Powershare entry in vehicle information is not confirmation that a home installation or service is available in your country. Tesla’s US offer cannot establish German, Austrian or Swiss availability. Check Tesla’s local support before buying equipment.
Read the related checksThis is a guide to checking sources, not a live eligibility checker. We cannot read your vehicle, software queue or purchased options.
Five checks, in order
- Is your build at least the one the feature came with?
If not: wait for that build; see how updates reach your car.
- Does your infotainment computer match (AMD or Intel)?
If not: the update will not enable it on your car.
- Does your driving computer match (HW3 or HW4)?
If not: same: it is a hardware limit, not a fault.
- Has it been reported for your country?
If not: availability there is unknown, not confirmed.
- Is your Tesla app new enough, if the feature names a version?
If not: update the app on your phone.
Good to know
All five match? Open the release notes in the car and follow their settings path. Still missing: note the exact build, both computer lines and what you see, and contact Tesla Support.
The usual suspects this autumn
| Missing | A prerequisite to check |
|---|---|
| Halloween Mode | Intel infotainment computer: only wraps and plates |
| Supercharger site map | This Supercharger is not a pilot site |
| Set Arrival Energy | Tesla app older than 4.58 |
| Sharper car visuals | Needs AMD and HW3 on Model 3 or Y |
| Emergency Drive Away | Reported for the United States |
| FSD v14.3 in Europe | German availability not established by the 30 October tracker sample |
| Grok | Needs AMD, and Premium Connectivity or Wi-Fi |
Asking online? Include this
- Model and generation, country
- Full build and both computer lines
- Feature name, where you expected it, what you see
- A link to the source you compare against
Crop out your VIN, home address and account details before posting a screenshot.
Questions
Why do I not have a feature my friend has on the same version?
Usually a different infotainment computer (AMD vs Intel), driving computer (HW3 vs HW4) or country. The version number alone does not decide features.
Does reinstalling the update help?
Tesla does not offer reinstalling on request. If all five checks match and the feature is missing, contact Tesla Support with the details.
Sources
Tesla documentation
Summaries in our own words, not Tesla’s release notes. Features depend on model, hardware, market and software version; the notes in your car take precedence. Release dates are when public trackers first listed a build, and their country data are samples. Handlefree is independent and not affiliated with Tesla, Inc.
