Support
A little help.
A clearer next step.
Useful troubleshooting, without asking for your vehicle secrets.
Updated 29 October 2026
Tell us what happened
Include your Handlefree version and build, iOS version, vehicle model/year, the action you selected and the exact message shown. If using Watch, include watchOS and whether the paired iPhone was nearby and unlocked.
Keep sensitive details out
Do not send your VIN, vehicle key material, passwords or precise location. Review screenshots and diagnostics before sending them. A harmless description of the failure is usually enough to start.
Before contacting us
Check Bluetooth, Holiday Mode, the signal guard and phone unlock. Try the selected control in the app beside your parked car. If the result is uncertain, inspect the door before sending another command. Read the setup and troubleshooting guide.
Handlefree Pro purchases
New iPhone or reinstalled? Open Settings → Handlefree Pro and tap Restore purchase, signed in with the same Apple Account. Offer codes go in Redeem code. Refunds are handled by Apple through Report a Problem. reportaproblem.apple.com.
Email support
support@onekapisch.com
Opening this link launches your email app; nothing is sent automatically. Support is handled by OneKapisch / Aeon GbR.
Privacy and deletion requests
Use the same email address for access, correction or deletion requests concerning support correspondence. We cannot remotely delete your local vehicle key; use the app’s deletion control and remove the key in the car.
